BlueCrest provides a Parts Return site to facilitate returns of parts designated as Core Return Required. For more information and instructions please visit ReturnsCenter Guide page.
ShopBlueCrest Used Core Return Policy
Parts and supplies designated as Repairable and identified by "Core Return Required" must be returned to BlueCrest within thirty (30) days following its removal from the equipment. Prior to returning the used core, the customer is required to use the BlueCrest Returns Center website to generate a Return Merchandise Authorization ("RMA") number. The Repairable part must be packaged in the same container as the replacement part or supply unless otherwise noted. The RMA number must be clearly labeled on the outside of the shipping package.
Failure to return a part or supply designated as a "Core" within the specified timeframe may result in an additional charge, calculated as the greater of (i) the difference between the cost of the remanufactured part and the mint part, or (ii) ten percent (10%) of the original purchase price. Information about using the BlueCrest Returns Center website can be found at https://shopbluecrest.bluecrestinc.com/returnscenter.
BlueCrest will warrant to you that from the date of shipment, the parts and supplies purchased through the Site will conform to their published specifications in effect as of the date of shipment and be free from material defects in material and workmanship as follows (as applicable, the "Warranty Period"). Parts (excluding electrical parts), for a period of ninety (90) days. Electrical parts, for a period of thirty (30) days.
Returning a Part within the warranty period using a Return Merchandise Authorization (RMA)
1. Send an Email to: dmtpartorders@bluecrestinc.com
2. Include the following information:
a. Original Sales Order Number
b. Part Number(s)
c. Quantity of each part being returned
d. Reason for return
e. Original purchase date, if available
f. Original Purchase Order number, if available
3. If the warranty request is for a part covered under a new machine installation, please provide the Model and Serial number of that machine. Including the installation date.
4. Once the RMA is created you will receive an RMA confirmation number by email
Returning your part(s) once you receive an RMA Number
1. Your RMA parts list will be available the next business day on the Parts Return Center website. (https://bc-customer.returns.io/#!Dashboard)
2. If you do not have a Log on for the site, you can request one from the login page. Detailed instructions about the return center site can be found here: https://shopbluecrest.bluecrestinc.com/returnscenter
3. You must log into the parts return center site using the same customer number you used to create the RMA.
4. Your RMA parts list will be available under the Manage Returns / Schedule Returns menu items in the left panel.
5. Choose the original ship to location (address)
6. Select the RMA parts to be returned and follow the instructions to print a return label.
7. Attached the return shipping label to the package and ship
8. Once received and inspected, the credit will be processed for RMA
Please contact dmtpartorders@bluecrestinc.com if you need assistance.