Support Services

Nimble, collaborative and flexible support.

Our flexible service level agreements are designed to provide operations of any size with the most comprehensive coverage and support. We offer a range of engagement options for clients who are either looking for the right fit or for a single point of service contact. At BlueCrest, we have the most experienced technicians and specialists in the industry to help you improve productivity, increase ROI, eliminate potential risks and meet the most demanding SLAs.

Improve productivity with analytics

Better outcomes

Quality service and support

Leverage trend data and shop floor analytics to improve performance.

Improve compliance, increase capacity and achieve more with less.

Minimize the risks to your business with support available online, on the phone, or in-person.

Providing exceptional, expert support is at the core of what we do. Our commitment to technology and people, and commitment to quality extends across the full end-to-end document lifecycle. Our services include:

Equipment Maintenance Agreements

BlueCrest Global Services provides customized Service Level Agreements for production print and mail operations. With remote, online or on the phone support, our experienced technicians have the skills and insight to keep your operations running flawlessly ensuring your physical and digital technology is up-to-date and performing at optimum levels.

Job Application Management

In any business, capacity, efficiency and the ability to change and adapt quickly are critical. That’s why we offer Job Application Management. We’ll provide a highly qualified client service representative or specialist to schedule meetings and discuss future new job application needs as they arise.

Periodic Maintenance Optimization

To reach peak capacity, it is critical your systems maintain maximum efficiency, which is why we offer scheduled maintenance services to help you increase machine uptime and operator productivity, when you need it.

Operational Planner Software

With industry leading maintenance scheduling and forecasting software, using Operational Planner, planned maintenance downtime is customized to your environment and carefully scheduled as not to interrupt your operation and production runtime.

Multi-Vendor Service

Reduce complexity and provide a single point of contact for service optimization and ease of doing business. Leverage our expert service across a wide range of manufacturers.

Clarity™ Solutions

Gain real-time operational intelligence with Clarity solutions. Allow our experts to take a deeper look into your worksite and view sensor data to predict and resolve equipment and operator issues before they occur.

Videos

BlueCrest offers a range of services and training to help you solve mailing challenges.

BlueCrest's data and analytic capabilities provide full visability into your print and mail operations.

Why BlueCrest Service technicians are a cut above the rest

Insights

What to look for in a troubleshooting and repair partner

Broad industry experience, data-driven insights and a custom troubleshooting approach are essential

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Tacking a targeted approach with a periodic maintenance plan

Expanding beyond the one-size-fits-all approach for long-term realiability

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BlueCrest’s software solutions enable the State of Michigan to be productive, compliant and cost-effective.

Michigan DTMB uses Output Management software and a file-based processing environment to optimize print and mail processes.

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More Insights

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Solutions Engineering & Delivery

Improve and grow by leveraging technology, products and people.

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Training & Education

Businesses run smoother when operators and technicians are properly trained.

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Resources

Optimize performance by eliminating downtime with Equipment Maintenance Agreements.

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Handle new jobs and application changeovers effectively and efficiently with Job Application Management.

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